General Shipping Policy
All orders placed Monday-Saturday before 1pm will ship out same day. All orders placed after our cut off time/Sundays/Holidays will ship out on the next business day.
If we anticipate a longer lead time due to larger orders, customer will be contacted via phone or email.
If you have any questions about the lead time on a specific item, please contact us with your questions.
*The following is important and should be paid attention to.
You should receive an email confirming your order shortly after you've placed it. If you don't receive that email, please check your spam folder and see if you can locate it. If you haven't received the order confirmation email, you also won't receive the email with your shipment notification and tracking information. If you are offered insurance, but do not accept it, we cannot be held responsible for damaged, lost, or stolen packages.
All items purchased via credit card are shipped with signature required, no exceptions. All items purchased via mail order or direct deposit will ship with signature required, customer may contact customer service to waive it.
*Please note that, in the case of removing signature authorization, you will be accepting responsibility if anything were to happen to the package.
Any unopened Herbal Incense products purchased through AROMASUPERSTORE.COM can be returned for a full refund within 30 days of original purchase. Customers with product issues must contact our support team by filling out our contact form.